Global Track Technologies, have the dedicated teams to meet the various service levels committed to its customers. We address the service support as Annual Maintenance Contract (AMC) or Service Level Contract (SLA), with On-site comprehensive service or call based service on a contractual basis to the customers.
Long years in the maintenance services to our existing customers enabled us to hold commendable resources of infrastructure equipment, testing tools and also testing and trouble-shooting software for the various site maintenances.
Completely trained on-site engineers with hands on experience and thorough understanding of the design of the infrastructure enhance the resource management of the customer with different levels of SLA/AMC. Thus we ensure the highest Return – On- Investment to our customers.
Each component of the network (Switches, Cabling, Servers, Workstations, Instruments, UPS, Peripherals, etc) has its own special usage and maintenance concerns that must be dealt with in order to provide maximum network availability. Proper preventive maintenance provides the opportunity to detect and correct problems before they degrade the performance of the products.
In addition to the regular preventive maintenance we attend all the service calls and replace the defective product as required for the complete system to perform. In case of a major break down we provided with a standby equipment to provide the zero- down time support. Our AMC services also provide Annual Software Maintenance Service which include periodic updates of software, documentation and related supporting materials.
On-site Engineer Support
Having the assurance of someone being onsite is a great thing to have. Comtrack Solution provides complete On-Site comprehensive maintenance services. We take the ownership of the working of the system with various SLA levels of service. Comtrack Solution Scheduled call based support services provide companies with onsite support on scheduled days of the week or schedule hrs of the week and extend overall ownership of the system performance with different levels of service.
AMC Support for
- Server / Workstation / Laptops
- Printers / Photocopiers / Scanners
- Network Switching & Routing
- Telephony Services – Panasonic / Avaya / Nortel / Cisco
- Wired and Wireless Networks
- Web Solution
- Network Infrastructure
- Low Current Solution Support – CCTV, Access Control, AV System, SMATV, Intercom etc.