A typical call center is service center which has adequate telecom facilities, trained consultant, access to wide database, internet and other on-line information support infrastructure to provide information and support to a customer. It operates to provide round the clock and year round service i.e. 365 days and 24 hour service.
Global Track Technologies provides Call Center Outsourcing Support for vertical market segment.
Social Media response
Lead Data Collection
Health Plan Service
Banking & Finance
Sales & Customer Acquisition
Order Taking and Management
Field Technician Dispatch Schedule
Global Track Technologies Provides different type of Hybrid Call Centre options for our customers.
We provide a full service call center solution for your business with our Agents handling all points of contact. This option is highly customizable. We work closely with you to ensure that your business culture and needs are fully represented in all areas during the on boarding process and setup. We ensure that the Agent representation you receive is what you truly need to help maximize your growth potential.
We provide your company with the cloud contact center software that gives the ability to utilize your current support team in an in-house call center type environment. We will walk you through the setup and implementation of the platform. We offer a higher degree of support than most competitors for smaller set-ups at a better price point.
This solution creates a blended team of your current support team and ours. We provide you with the complete package from Option-2 plus our Dedicated Agents. It adds an additional layer of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow is documented in the same reporting logs and format as the calls your in-house Agents take.
You are a call center of your own or have your own support team and looking for call overflow support. Your calls can be forwarded to our Agents on our platform. This is a great solution that can include after hours or weekend support that you prefer not to handle; for small offices where support team is often on the go or distracted with other work.