Salesforce

Administration Essentials for New Admins (ADM-201)

Overview

This course emphasizes on a practical approach and ensures a successful career with Salesforce. It is strongly suggested that this Salesforce admin training be taken prior to embarking on a Salesforce deployment. This salesforce administrator certification is designed to help an individual manage the organization’s Salesforce applications and their subsequent setup, configuration, and maintenance.

Objectives:

  • Customizing applications, business processes tabs, fields, and page layouts.
  • Understanding navigation around the data model.
  • Managing multiple user profiles through this salesforce administration training.
  • Creating a secure and effective Salesforce environment.
  • Creating efficient dashboards and reports.
  • Learning how to automate workflows.
  • Enabling service cloud collaboration in this Salesforce Administrator training.

 Who Should Attend

  • System Administrators
  • IT Managers
  • Product Managers
  • Consultants
  • Sales Operations Professionals
  • Power Users
  • Someone who wants to take the Salesforce Certified Administrator Exam
  • Anyone else is responsible for creating and maintaining Salesforce platforms in an organization

At a Glance

Course Course Name Exam Duration (days)
ADM 201 Administration Essentials for New Admins ADM 201 5

Course Prerequisites

  • Basic understanding of Salesforce concepts
  • Knowledge of Data Management
  • Understanding of Data Security
  • Familiarity of Sales Cloud which is an integrated platform for managing marketing, lead generation, business analytics, and customer service.

Benefits

  • Salesforce is one of the most popular cloud computing platform companies in the world today. Salesforce certifications are globally recognized and the candidates who have cleared the ADM201 are some of the most sought-after professionals in the industry.
  • Salesforce admin training certification will validate your skills and knowledge of the Salesforce platform and make it easier for hiring managers to close on your candidature as a Salesforce admin.
  • IT Professionals who complete their Sales-force Admin Training successfully tend to earn higher salaries in comparison to their peers in the industry.
Administration Essentials for Experienced Admins (ADM-211)

2. Administration Essentials for Experienced Admins (ADM211) 

Overview

This class is for administrators who are ready to significantly ramp up their skills and knowledge about using Salesforce to solve their most pressing business demands. Practicing real-world scenarios, Administration Essentials for Experienced Admins covers topics such as extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you exercise more efficiently and make more out of Salesforce.

Who should attend 

Administrators with at least six months of experience using Sales-force; and/or Administrators who have completed the Administration Essentials for New Admins course.

At a Glance

Course Name Duration (days)
Administration Essentials for Experienced Admins (ADM211) 4

Course Prerequisites

  • ADM 201

Benefits

  • Determine and carry out appropriate data access and visibility settings.
  • Manage configuration changes in a sandbox environment and act information between environments using change sets.
  • Expand the functionality of your implementation with custom objects and apps.
  • Extend your reporting to provide up-to-date views of your business.
  • Customize the Salesforce1 app and create quick actions to increase efficiency.
  • Improve data quality, so that the ongoing task of data maintenance is not so overwhelming.
  • Implement complex business processes using workflow rules, processes, approval processes and flows.
Administration Essentials for New Admins: Professional Edition (ADM-202)

Overview

This is the core training that ensures your success with Salesforce. The class will focus on the features and tools needed to manage Salesforce Professional Edition implementation. For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment.

At a Glance

Course Name Duration (days)
Administration Essentials for New Admins: Professional Edition (ADM-202) 4

Who should attend

Professional Edition is designed for anyone responsible for the setup, configuration, and data for an organization’s Sales-force Professional Edition implementation.

Introduction to Object-Oriented Programming using Apex (ADM-231)

Overview

This course is designed for Salesforce administrators who would like to learn the basics of implementing business logic using Apex, the primary programming language of the Salesforce platform. First, you’ll learn how to read Apex code and then you’ll gradually increase your programming skills from writing single debugging statements to programming multiple, multi-line blocks of code.

At a Glance

Course Name Duration (days)
Introduction to Object Oriented Programming using Apex(ADM-231) 5

Who should attend

Introduction to Object-Oriented Programming using Apex is designed for people who are familiar with the Salesforce application user interface and customizing applications using the Setup menu. It is meant to provide an understanding of object-oriented programming in the context of Apex and the Salesforce platform. No prior programming experience required.

Prerequisites

Course participants should be familiar with the Salesforce User Interface.

Benefits

  • Describe use cases for Apex
  • Write, test, and migrate applications containing debugging statements
  • Create Apex classes, Apex triggers, and SOQL queries
  • Create, read, update, and delete data using Apex DML
  • Describe how governor limits manage shared resources and impact Apex programming
Sales Cloud Administration (ADM-251)

Overview

This course imparts core skills to configure and maintain products, orders, quotes, and forecasts for their Salesforce organizations. Through real-world scenario-based training, this Sales Cloud course will train administrators on setting up products, quotes, orders and price books, to streamline these processes. This Sales Cloud training also covers configuration of Collaborative Forecasts to make precise forecasts and track attainment of quota.

Learnings from this course will help participants prepare for Salesforce Sales Cloud Consultant Certification.

This Salesforce Sales Cloud Administration course is meant for experienced administrators with 6 months of Salesforce experience and/or Administrators possessing skills outlined in the Administration Essentials for New Admins course (ADM 201).

At a Glance

Course Course Content Duration (days)
Sales Cloud Administration 1

Benefits

  • Understand the exam objectives and their weightage on the Salesforce Sales Cloud Consultant Certification exam
  • Learn which product areas to focus on in order to be best prepared for the Sales Cloud certification
  • Learn to design custom Sales Cloud solutions for specific business requirements
  • Attempt practice questions and assess your level of preparation.
Building Applications with Force.com (DEV-401)

Overview

This course is a must for new application developers who want to create custom Force.com applications or customize existing Salesforce applications. Participants will learn how to use the declarative “clicks not code” capabilities of the Force.com platform to create new applications, and Visualforce pages and components to create custom interfaces.

Who should attend

Building Applications with Force.com is designed for application developers who want an in-depth understanding of how to use the declarative capabilities of the Force.com platform to create custom applications and Visualforce pages to customize interfaces. This course provides the foundation for developers who need to know how to leverage these capabilities for rapid development and to prepare for learning Apex and Visualforce page controllers.

At a Glance

Course Name Duration (days)
Building Applications with Force.com (DEV 401) 5

Prerequisites

The prerequisites include a solid understanding of basic Salesforce concepts and functionality and completion of the following online courses.

  • Getting Started: Navigating Salesforce
  • Getting Started: Using the Sales Cloud

Benefits

  • Build and customize multi-user cloud applications with just clicks
  • Define an application’s data model
  • Customize the user interface
  • Create advanced workflows, processes, validation rules
  • Automate business processes
  • Manage your data
  • Modify the user interface with Visualforce pages
Apex & Visualforce Controllers ( DEV- 450)

Overview

This course explains the essence of the Apex programming and Visualforce mark-up that facilitate in the customization of Force.com applications. Students will learn creation and retrieval of data objects, and programmatically manipulating and storing data associated with these data objects. Participants will learn to write Apex classes, triggers, and test logic by using the testing framework. Common techniques to build Apex solutions will be explored during the course and students will get the opportunity to experience hands-on implementation of the Visualforce pages. Salesforce Developer Course Training helps learners gain experience to build data objects and manipulate, retrieve and store data associated with these objects.

Who should attend

This Salesforce Developer Certification Course on Apex Visualforce is ideal for program developers who are new to Salesforce platform or those who are responsible for customizing business logic and user interface layers in Salesforce using Visualforce controllers in Apex.

At a Glance

Course Name Duration (days)
Programmatic Development using Apex and Visualforce (DEV 450) 5

Course Prerequisites

  • Basic development background (Knowledge of OOPS)
  • Knowledge of any programming language (Java/.NET)
  • DEV 401 training is recommended but not mandatory

Benefits

  • Use declarative interfaces for creating and modifying the objects
  • Write Apex classes and triggers to customize business logics by using DML and SOQL
  • Explain the working of trigger code using the Save Order of Execution
  • Explain the basic concept related to designing programs of multi-tenant platforms
  • Customize UI with Visualforce codes and markups
  • Test Apex and Visualforce with pre-built testing frameworks
What's Possible: Salesforce Fundamentals (STR-101)

Overview

What’s Possible: Salesforce Fundamentals (STR101) provides the information to enable you to effectively mesh with your business stakeholders. The course walks through a series of typical business challenges to provide you with the background to solve your specific job demands.

Who should attend

  • Business Analysts
  • Consultants
  • Project and Process Managers.

At a Glance

Course Name Duration (days)
What’s Possible: Salesforce Fundamentals (STR101) 3

Course Prerequisites

  • No prior knowledge or experience with Salesforce is required.

Benefits

  • Describe Salesforce products and results.
  • Ask discovery questions to identify specific business demands within your Company.
  • Make informed decisions about which Salesforce solutions meet your business demands.
  • Assist your business understand Salesforce design decisions, implications, and best practices.
  • Identify and leverage sources of additional information and documentation.
Implementing an Analytics Strategy for the Sales Cloud (STR-301)

Overview

This course is a must for anyone responsible for using reports and dashboards to drive business results in a sales organization. Implementing a Reporting Strategy for the Sales Could provide you with the skills and knowledge you need to gather requirements, design and build custom reports and dashboards, and deploy them to your users. Using real-world scenarios, this course gives you the tools to analyse your key sales metrics, including lead generation, pipeline and trends, closed business, and sales team performance.

Who should attend

This course is meant for Sales operations analysts, Business analysts, Sales managers and System administrators and power users may also benefit from this course.

At a Glance

Course Name Duration (days)
Implementing a Reporting Strategy for the Sales Cloud (STR301) 3

Course Prerequisites

  • Basic Salesforce concepts and sales functionality.

Benefits

  • Establish a process for developing and deploying analytics solutions for your sales organization.
  • Set up an efficient analytics infrastructure to ensure users can find the reports and dashboards they need.
  • Create effective sales reports and dashboards to address the needs of users at all levels.
  • Maximize users’ consumption of sales reports and dashboards.
Integrating with Force.com (DEV-502)

Overview

Integrating with Force.com covers the key ingredients of how to plan and carry out all types of consolidations with the Force.com cloud platform. The track presents the major integration mechanisms available on the Force.com platform, such as the APIs and the built-in declarative functionalities. Participants explore the engineering skills that play critical roles in integrating with the platform, including the Force.com SOAP and REST APIs, Apex, the Streaming API, and outbound messaging. Reaching out-edge integrations, such as integrating with Amazon’s Alexa, Facebook’s Messenger platform, and Heroku are also covered.

At a Glance

Course Name Duration (days)
Integrating with Force.com (DEV502) 5

Course Prerequisites

  • We recommend that participants be familiar with the Force.com platform and proficient in an object-oriented programming language such as Java or C#.

Benefits

  • Identify various integration techniques.
  • Develop methods for integrating with Force.com.
  • Identify the advantages of various integration techniques.
  • Integrate with Force.com web services.
  • Build custom web services.
  • Integrate with the Streaming and Bulk APIs.
  • Use Salesforce Connect and Heroku Connect to implement declarative integrations.
  • Go through single sign-on, social sign-on, and social customer service.
  • Embed external applications into the Sales-force user interface using Force.com Canvas.
Reporting Fundamentals (RPT-101)

Overview

Thid course imparts essential skills to analyse and report business data to gain useful insights. This RPT 101 training is a must for users who are responsible for reporting the data managed within Salesforce. The RPT 101 course encompasses existing reports in Salesforce along with the reporting toolset, which is designed by Salesforce to allow users to customize and create reports. The RPT 101 also provides information on creating dashboards to enhance reports using filters and formulas that help analyse business in a detailed and insightful manner.

The Reporting Fundamentals training is meant for all Salesforce users including Service Managers, Sales Managers, administrators and business analysts who need to analyse data using Salesforce reports.

At a Glance

Course Name Duration (days)
Reporting Fundamentals 1

Course Prerequisites

  • solid understanding of basic Salesforce concepts and functionality

Benefits

  • Working with standard reports in Salesforce
  • Establishing a well-defined report building process
  • Utilize different available reporting formats to create custom reports
  • Group reports and summarize them
  • Use filters and formulas to analyse reports
  • Use charts, graphs and conditional highlighting
  • Create dashboards
Email Essentials (EEB - 101)

Overview

This Fundamentals course imparts essential skills to analyse and report business data to gain useful insights. This RPT 101 training is a must for users who are responsible for reporting the data managed within Salesforce. The RPT 101 course encompasses existing reports in Salesforce along with the reporting toolset, which is designed by Salesforce to allow users to customize and create reports. The RPT 101 also provides information on creating dashboards to enhance reports using filters and formulas that help analyse business in a detailed and insightful manner.

The Reporting Fundamentals training is meant for all Salesforce users including Service Managers, Sales Managers, administrators and business analysts who need to analyse data using Salesforce reports.

At a Glance

Course Name Duration (days)
Reporting Fundamentals 1

Course Prerequisites

  • solid understanding of basic Salesforce concepts and functionality

Benefits

  • Working with standard reports in Salesforce
  • Establishing a well-defined report building process
  • Utilize different available reporting formats to create custom reports
  • Group reports and summarize them
  • Use filters and formulas to analyse reports
  • Use charts, graphs and conditional highlighting
  • Create dashboards
Email 101: Getting Started with Email (EMM - 101)

Overview

Service Cloud Essentials for Agents (SVC101) assists support agents with their daily activities, from collaborating with other agents to logging and resolving cases. In this class, support agents will gain hands-on experience using Service Cloud to share knowledge with each other and with customers, divert cases by creating self-service resources for customers, receive cases through a variety of channels and use a web-based console specifically built for support agents to manage and resolve cases efficiently.

Who should attend

This class is designed for support agents. No prior knowledge of Salesforce is needed.

At a Glance

Course Name Duration (days)
Service Cloud Essentials for Agents (SVC101) 2

Benefits

  • Help customers resolve their issues using self-service communities.
  • Learn how to receive customer issues through a variety of channels including CTI and social media.
  • View and manage customer information and cases in a single console.
  • Work with specialized automation tools that are meant to increase agent Productivity.
  • Collaborate and share knowledge with customers and teammates.
Email 104: Email Automation (EMM - 104)

Overview

Service Cloud Essentials for Managers (SVC201) helps support, Managers establish and sustain results for call center CRM and customer self-service. In this interactive course, support managers will acquire hands-on experience overseeing the deployment of the Service Cloud to facilitate collaboration among agents and customers, for customer self-service and case deflection, for multi-channel support of incoming shells, for case management and case workflow mechanization, and for support-related analytics and reporting.

Who should attend

 

This class is designed for professionals who directly or indirectly manage support teams. No prior knowledge of Salesforce is needed.

At a Glance

Course Name Duration (days)
Service Cloud Essentials for Managers (SVC201) 2

Benefits

  • Advise your Salesforce administratoron how to set up Salesforce Service Cloud to best fit your team’s needs.
  • Establish productivity tools using recommended practices to get your team more efficient and accurate.
  • Use collaboration tools such as Chatter, Salesforce Knowledge, and Salesforce Communities to share knowledge and resources among agents and clients.
  • Produce reports and dashboards to gain insight into your team’s execution.
Social Studio 101 (SS - 101)

Overview

Social Studio 101 (SS101) spending is proceeding to increase and you’ll need one place to organize your social teams, plan and publish your content, engage with your customers, and analyse conversations occurring on social media. Comprehensive and hands-on, Social Studio 101 is the core training that insures your success with Social Studio.

Who should attend

 This class is designed for the social marketers who manage the social channel for their system. No prior knowledge of the Marketing Cloud is needed.

At a Glance

Course Name Duration (days)
Social Studio 101 (SS101) 1

Benefits

  • Organize teams and collaborate via workplaces.
  • Create, edit, and manage posts published to social accounts.
  • Interact directly with advocates, customers and detractors via post-level actions on your social accounts.
  • Build Topic Profiles that allow you to analyse what is being said on over a billion sources on the web.
  • Measure content performance and gain insights across the team.