What is Managed Services?
According to Wikipedia, “Managed Services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the client or customer. The person or organization that accepts and provides the managed services is regarded as the Managed Service Provider”.
Global Track Technologies as Managed Service Provider
Business require different kinds of Services depending on the IT Infrastructure. For example a marketing house with 50 employees would require basic desktop management support whereas a Bank or Oil Companies with 100+ employees would require special IT Security Services, Server Management and Application Management. We as Global Track Technologies identify each market segment and provides the adapt managed solution for the needs.
Through Managed Service you can?
As Global Track Technologies we provide Server Monitoring, Security Device Monitoring and Management, Asset Management. We provide 24/7, 24/5 or 12/5 as per customer needs. We provide Managed SLA like
- SLA (UPTIME) – We always make sure the business is up and running 24/7
- SLA (Performance) – Network Packet Loss & Latency
- SLA (Helpdesk) – Response time in replying to the tickets.
Global Track Technologies Provides different packages for market segment / customers as Basic, Silver and Gold Packages.